|
Position ID: |
376103 |
Status: |
Closed |
|
Location: |
Seal Beach, California, United States |
How Many: |
1 |
|
Duration: |
6+ Month(s) |
Pay Rate: |
DOE |
|
Employment Type: |
Contract |
Uniform required:
|
No
|
|
Work shift:
|
Shift-2
|
|
|
Position Description:
We are seeking Experienced Structures Fleet Support Engineers (Service Engineers) in Seal Beach, CA.
The position requires flexibility in work hours, but generally, the work shifts adhere to a 7 days on (Fri - Thu), and 7 days off (Fri - Thu) schedule in a two-week cycle. Typical work days start at 12pm, and end at 12am for day shift Engineers, and start at 12am, and end at 12pm for night shift Engineers.
The position is within the company Operations Center Rapid Dispatch Team in the Customer Support organization supporting the in-service commercial aircraft fleet operating 24 hours a day, 365 days of the year.
The position requires periodic work schedule changes across the various shifts to meet operational, and business needs. Selected applicants must be willing to commit to working any work schedule required to balance staffing requirements on each shift.
As part of the Operations Center Rapid Dispatch Team, the Engineer:
• Develops minor structural repairs on all commercial series models.
• Is the Secondary point of contact for Customer calls, and (BCS) requests from customers or FSRs when primary support is unavailable.
• Performs review of the requests and determines the best avenue for resolution
• Develops solutions utilizing sound repair logic, experience, previous data, etc.
• Provides solutions through BCS and follows-up with Customer
• Assists primary supporters prioritize and sort work to engage the best avenue for resolution, as requested
• Collaborates with other support groups in the Operations Center, and/or External Support Teams to develop comprehensive solutions
• Sends Requests for Support to external support teams when issue requires more extensive research
• Communicates with Customer if additional information is needed or roadblock arises
• Provides troubleshooting, damage assessment, and repair development assistance via telephone to Customers, as needed
• Reviews outgoing messages for quality
• Provides assistance to primary support, as required
• Initiates proactive solutions, as needed
• Analyzes repairs and/or damage, and develops substantiation of action
• Develops substantiation package for repairs and/or fly-on limits
• Assesses and resolves product/process issues through the product lifecycle
• Leads research of technical, operational, and quality issues that cannot be resolved by the Customer
• Designs, and/or provides analysis of interim, and final engineering solutions to return airplanes to revenue service
• Works with, and directs cross-functional teams to conduct root cause analysis, and develops dispositions for complex design non-conformances
• Assesses complex structural event reports to determine potential safety issues.
• Develops, and implements product/process improvements
• Oversees documentation of hardware related problem
• Identifies the need for technical training
• Participates in, and leads activities for on-site disabled product repair teams
• Participates in accident investigation support teams
• Develops customer correspondence for continued safe operation and maintenance of products
• Manages performance of critical suppliers to ensure product integration and compliance with requirements
• Conducts program independent reviews and reports results to program leadership
|
|
Requirements:
Bachelor's degree and typically 9 or more years' experience in an engineering classification or a Master's degree with typically 7 or more years' experience in an engineering classification or a PhD degree with typically 4 or more years' experience.
|
|
| Applying for Position # 376103 Product Review Engineer 4
|
|
Details
|
|
|
|
CTS Pays For Referrals! Call us today to learn more!!
|
|
|
|
|
|
|
|
|
|
 | Loading… |
|
