Position Description

Represents Company to external customers by providing answers on product-related questions, traces lost shipments, interprets and clarifies customer orders for the shipping department. Takes orders over the phone and manage web-based ordering, confers with management regarding customer credits, returns goods for credit identifies quality assurance complaints and writes price differentials on mail orders. Authority to approve allocation of stock within the negotiated contract terms or the organizational defined parameters, verify & provide special price quotations and bids, pricing allowances, deductions and adjustments. Authority to access production systems for managing customer sales orders & suppliers through inventory systems. Responsibilities require internal coordination of contract administration, purchasing, engineering, quality assurance, traffic, and warehousing. Areas are not limited to commercial, military, spares & general production departments. Negotiates lead times with suppliers and manages schedules for timely delivery.