Provides technical support for moderately-complex computer-based training courseware and Global Learning Managment System. Works with general supervision.
De-bugs and troubleshoots CBT courseware and Global Learning Managment System using established principles to identify and solve problems. This includes the ability to locate and isolate the problem, identify possible solutions, and select approaches that are practical and effective. Develops solutions to a variety of problems of moderate scope and complexity.
Reviews training products to ensure that they are in compliance with commercial, government, regulatory, and organizational standards, specifications, processes and procedures as applicable.
Prepares CBT courseware for release to customers using various delivery methods by selecting the appropriate CBT courseware and supporting documentation as required. Packages courseware with appropriate installation software. Documents all aspects of customer deliveries.
Investigates and prepares responses to requests for CBT technical support from customers, to answer customer questions and solve issues. Develops solutions to a variety of problems of moderate scope and complexity.
JOB SKILLS: Requires knowledge and ability to use a variety of CBT authoring applications. Requires good communication skills for customer support. Ability to speak spanish a plus.
*** WILL BE GOING TO A DIFFERENT SHIFT AFTER 2 MONTHS OF TRAINING ***
12+ months — possible extension and possible FTE opportunity.
Requirements
What you'll need
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