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Position ID: 370782 Status: Closed Location: Toccoa, Georgia, United States How Many: 1 Duration: 12+ Month(s) Pay Rate: DOE Employment Type: Contract Uniform required: No Work shift: Shift-1

Position Description: 1-3 years Experience in role. Position is responsible for answering incoming calls from providers and members while ensuring a high level of customer service and maximizing productivity with minimum downtime. Job Responsibilities are to host and manage customer onsite visits and information request. Must be able to manage multiple customer relationships. Proactively monitor customer delivery schedules and track critical shortages. Must be able to quickly and accurately identify and assess individual provider and member needs and take appropriate action to satisfy those needs, solve problems systematically, use sound business judgment, and follow through on commitments. Need to be able to respond to customers in a polite and courteous manner, especially in stressful situations, project patience, empathy, caring, and sincerity in voice tone and words, establish rapport over the phone.

Requirements: Bachelor degree required Minimum 1 year customer service experience This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

Applying for Position # 370782 Customer Service Representative I

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