Position ID: |
370447 |
Status: |
Closed |
Location: |
Savannah, Georgia, United States |
How Many: |
2 |
Duration: |
12+ Month(s) |
Pay Rate: |
DOE |
Employment Type: |
Contract |
Uniform required:
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No
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Work shift:
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Shift-3
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Position Description:
** 3rd Shift M-Th**
Position Purpose:
The Technical Operations Specialist II is the primary point of contact for internal and external customers and represent Company Product Support network for both technical and non-technical situations. Under minimal direction, provides advice and guidance to the company and the customer on installation, service, repair, replacement, modification and maintenance of Company aircraft systems and support equipment. Builds customer relationships with regards to troubleshooting and solving the entire spectrum of aircraft systems, support equipment, and operational problems pertaining to our in-service product. Conceive, develop, test, and evaluate new ways to improve the technical support effort.
Essential Functions:
1. Responds to in-flight emergency calls from operators by coordinating resources (Flight Operations, Engineering, etc.) and providing technical data and guidance during the event.
2. Interprets general operational/maintenance requirements, independently provides technical consultation to customers, Service Center, Product Support, Field Service Representatives (FSR), Entry Into Service (EIS), Engineering, other internal departments, and FlightSafety to affect suitable resolutions to various operational conditions.
3. Conducts in-depth system review to develop troubleshooting plans specific to operator/aircraft needs. Directs and guides customers, Service Center, FSR, and EIS Reps on plan implementation and follow-through to Return To Service (RTS).
4. Directs the exchange of technical data between Company Engineering and Company operators, FSR, and Fixed Base Operations necessary to provide temporary or permanent repair drawings for damaged in-service aircraft in the field.
5. Review, investigate, and respond as required to correspondence received from Company operators, and other agencies. Directing this action includes, but is not limited to, coordinating the transfer of aircraft components for analysis, providing technical support for that analysis, and providing a course of action based on the results of the analysis to effect a continued improvement of the Company fleet of in-service aircraft.
6. Develop, prepare, and update new and existing troubleshooting procedures and processes for Company aircraft. Coordinate the development and evaluation of test equipment for use on Company aircraft.
7. Determine priorities for handling situations submitted to Technical Operations for action, depending on safety of flight, urgency of the situation, and company policy.
8. Initiate and prepare customer bulletins, Pub Change Requests (PCR), service news items, letters, RQAAT presentations, and other formal documentation/communication.
9. Actively engage in CIO, Organizational, EIP, and Contact Center goals to achieve stated objectives. Through the use of Lean methodology, identify & implement improvements to internal processes that will improve group efficiency and increase effectiveness.
10. Re-enforce customer satisfaction, identify areas of customer frustration, and resolve issues and be an advocate for the customer.
Other Requirements: 1. A good understanding of PC and main frame computer applications including the use of standard computer word processing programs (i.e. Microsoft word) a plus. 2. Must have thorough knowledge of aircraft systems, troubleshooting, technical manuals systems, and aircraft maintenance records system. 3. Airframe and Powerplant license is preferred.
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Requirements:
Unique Skills:
Experience in one or more of the following systems on Company Mid-cabin Aircraft is REQUIRED (Astra, G100, G150, G200 and G280); landing gear; brakes; flight controls; nosewheel steering; hydraulics; engines, APUs and their directly related subsystems including, but not limited to, FADEC/EEC, thrust reverser, bleed air/air- conditioning; fire protection; rain and ice protection; and crew and passenger oxygen.
Education and Experience Requirements:
Bachelors degree in aviation maintenance, eng technology, related curriculum, or equivalent combination of education and exp. An A&P license 4 years of related aircraft experience in addition to the 5 years combined experience may offset the degree.Five (5) years related aircraft maintenance and operations experience is required.
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Applying for Position # 370447 Technical Operations Systems Specialist II
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Details
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CTS Pays For Referrals! Call us today to learn more!!
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