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Position ID: 370371 Status: Closed Location: Long Beach, California, United States How Many: 1 Duration: 12+ Month(s) Pay Rate: DOE Employment Type: Contract Uniform required: No Work shift: No

Position Description: Position Purpose: Co-manages aircraft visits along with Service Team Manager from pre-planning to post-service follow-up. Essential Functions: 1. Maintains direct contact with the customers beginning 30 days prior to arrival or as soon as the schedule is finalized (if less than 30 days). Coordinates maintenance needs and reviews upcoming work scope prior to aircraft arrival. ¿Plans visits¿ to ensure parts, engineering drawings, CMP packages, Back Shop Support, etc. are ready in a timely manner. Works with Credit department to ensure customer credit line is established and coordinates induction invoice (prior to arrival) with Accounts Receivable. 2. Briefs Service Team Manager of work scope two (2) weeks prior to aircraft arrival. Confirms aircraft input date 72 hours prior to arrival. At arrival, conducts initial meeting to introduce customer to the Service Center Team responsible for aircraft work at arrival. 3. Gathers all Completions Exceptions documents to ensure the outstanding work owed is planned and executed properly both in material and manpower. 4. Maintains daily invoice audits (Labor Forecast Summary report given daily to the STM) to assist in monitoring that job performance and parts procurement is facilitated properly. 5. Provides request for Vendor services (i.e. cleaning of aircraft) to business office and continuously monitors material charges to ensure proper posting definition is accurate. 6. Facilitates all ongoing warranty considerations both internally and externally; issues credits as required. Supports query reports daily as required and reports forecast to Finance Department both daily/weekly. 7. Prepares mid-point invoice and review with customer during visit. Also prepares final invoice and reviews preliminary final invoice before customer departure to hear any concerns surrounding the invoice. Runs query report to ensure materials that are not used for jobs are returned to stock, and cores are returned within 24 hours from receipt of replacement units. 8. Follows up with customer after departure to receive feedback on service visit via customer survey. During follow-up call, ensures there are no invoice issues, identifies expected receipt date for payment of invoice, and notifies Accounts Receivable of expectation for payment.

Requirements: Education and Experience Requirements: Bachelors Degree in Aviation Science or a related aviation field; or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. Three (3) years of Project Leadership or Project Management experience to include two (2) years of aviation experience; or a combination of both. Other Requirements: 1. An A&P license with (4) years of experience may offset the Bachelor's degree. 2. Must be computer literate and use necessary software (Microsoft Word & Excel required; Project is preferred). 3. Must have demonstrated leadership ability. Unique Skills: Previous experience working in the Long Beach Service Center Business Office is a plus.

Applying for Position # 370371 Service Coordinator

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